General information

Course name Conflict Management
Course type Seminar
Course code FE-KO-KME
Course coordinator Daniela Dlugosch, Kate Simmons
Faculty Key Skills Centre, Faculty of Arts and Humanities
Examination office  
Short summary Conflict and opposition often affect everyday life. How to deal with conflict? Recognising, confronting and resolving conflict are the main issues in this course.
   

Information about study level

Study level Bachelor
Also possible for Master
   

Information about credit points, evaluation and frequency

ECTS 5
Evaluation Presentation
Frequency Winter and Summer semester
   

Information about teaching language

Teaching language English
Minimum language requirement B1
Further information on the teaching language As this is a highly interactive course a B2 (upper intermediate) level of English is recommended
   

Information about requirements

Recommended requirements  
   

Information about course content, reading list and additional information

Course Content This seminar covers conflict theories and conflict management. It addresses conflict signals, types of conflict and disputes, and conflict development. These are schematically analysed, then resolved using various discussion techniques.
Reading list Marshall B. Rosenberg: Nonviolent Communication; a language of life; 2003. Friedrich Glasl: Confronting conflict; a first-aid kit for handling conflict, 1999. Thomas Gordon: Leader Effectiveness Training, 2001. Roger Fisher / William Ury: Getting to yes, 2012.
Additional information